Privacy Notice

01/01/2025

Your Privacy Matters

At Silence Speaks, we are committed to protecting your privacy and personal information. This notice explains how we collect, use, and safeguard your data when you visit our website and use our services.

Information We Collect

Personal Information:

  • Name

  • Contact details (e.g., email address, phone number)

  • Demographic information (e.g., age, gender)

  • Any information you choose to provide during counselling sessions

Non-Personal Information:

  • Browser and device details

  • IP address

  • Website usage data (e.g., pages visited, time spent on the site)

How We Use Your Information

  • To Provide Services: We use your personal information to offer counselling services and support.

  • Communication: We may contact you to schedule appointments, provide updates, and send relevant information.

  • Improvement: We analyse website usage data to improve our services and user experience.

  • Legal Compliance: We may use your information to comply with legal requirements and protect our rights.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties, except when required by law or with your explicit consent.

Data Security

We implement appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

Your Rights

You have the right to:

  • Access your personal information

  • Request corrections to your information

  • Request the deletion of your information

  • Withdraw consent for data processing

Contact Us

If you have any questions or concerns about our privacy practices, please contact us at:

Silence Speaks

University of South Wales, Startup Stiwdio, TRBl015, Pontypridd, CF37 1DL

letstalk@silence-speaks.co.uk

07935 572207

Changes to This Privacy Notice

We may update this privacy notice from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly.